Customer Success Case: Practical Action

Delivering valuable content in different languages at the same time


Practical Action Consulting Latin America (PAC LA) provides independent and professional consultancies to lift people out of poverty with appropriate technologies, good evidence and institutional change. PAC LA is based in Lima, Peru and belongs to Practical Action.
Practical Action is an international non-governmental organisation (NGO) that uses technology to challenge poverty in developing countries. Practical Action finds out what people are doing and helps them to do it better. Through technology they enable poor communities to build on their skills and knowledge to produce sustainable and practical solutions- transforming their lives forever and protecting the world around them.


Practical Action Consulting Latin America has hosted several single-language webinars. Due to PAC LA’s global presence they discovered soon that they need to shift to multilingual webinars  to ensure all of the participants’ engagement in the discussed topics. On their first attempt, with no experience on simultaneous interpretation, both languages (English and Spanish) were overlapping on the same audio feed resulting in a very confusing experience for their audience. PAC LA realized they need a complete solution which would allow them to use separated language channels for the same webinar.

“VoiceBoxer allowed Practical Action Consulting Latin America to serve a wider audience by creating a space for interaction between English and Spanish speakers from countries around the globe.”

- Jacqueline Gotuzzo, Project Administrator at Practical Action Consulting Latin America -


VoiceBoxer multilingual platform has helped PAC LA deliver valuable content in different languages at the same time and foster interaction in audiences from a diversity of countries. VoiceBoxer’s user-friendly interface has proven to be the perfect match for hosting already more than 20 multilingual webinars supporting PAC LA’s aim of sharing solid knowledge on development issues to influence public policy, influence the design of programs and development projects, and inspire new research and knowledge production.

The opportunity to participate, listen, and engage  in multiple languages really paid off:

increase in engagement is achieved on average by offering attendance in multiple languages.

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